Privacy Policy

Last updated October 14, 2021

The NextHome Disaster Relief Foundation (Foundation) was created to provide grants for NextHome members, employees, and their families with hardships resulting from natural disasters.

The Foundation values your privacy.  In this Privacy Policy, we describe how we collect, use, and disclose personal information that we obtain about visitors to our website (Site) and the services available through our Site (Services).

The Information We Collect About You

We collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.

Information We Collect Directly From You. The type of information that we collect from you depends on your interaction with our Site and Services.

  • To contact us, volunteer or receive more information, you may provide your name, email, phone number and message.
  • To apply for funds, you may provide your name, email, address, phone number, NextHome office name, date and type of disaster, the name and email of your franchisee owner, details supporting your request, and preferred method of receiving funds.
  • If you make a donation, you may provide your name, donation amount, credit or debit card information to our payment processor and your billing and shipping address.

Information We Collect Automatically. We automatically collect the following information about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and/or use our Services; the referring URL or the webpage that led you to our Site.  We may combine this information with other information that we have collected about you. 

How We Use Your Information

We use your information, including your personal information, for the following purposes:

  • To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, and for other customer service purposes.
  • To tailor the content and information that we may send or display to you and to personalize your experiences while using the Site or our Services.
  • For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, information about volunteering and other events, or surveys, or to otherwise contact you about information we think may interest you. We also use the information that we learn about you to assist us in raising awareness of our Services on third-party websites and to assist us in evaluating the success of our campaigns in various platforms.
  • To seek volunteers, improve our Services and for other internal business purposes, including detecting security incidents, preventing fraud, performing Services on your behalf or that you request, and obtaining donations and providing grants.
  • To better understand how you and others access and use our Site and Services, both on an aggregated and individualized basis, in order to improve our Site and Services and respond to user preferences, and for other research and analytical purposes.

How We Share Your Information

We may share your information, including personal information, as follows:

  • Affiliates. We may disclose the personal information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personal information will be subject to this Privacy Policy.
  • Service Providers. We may disclose personal information with third-party service providers who use this information to perform services for us, such as hosting providers, auditors, advisors, consultants, customer service, payment processors, shipping companies and/or support providers.
  • Franchisees. We may disclose the personal information we collect from you to our franchisees and brokers in order to verify eligibility, seek and coordinate volunteers and other purposes..

We may also share your information, including personal information, in the following circumstances:

  • Business Transfers. If we are acquired by or merged with another company, if our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms or this Privacy Policy, or as evidence in litigation in which we are involved.
  • Aggregated and De-Identified Information. We may share aggregated or de-identified information about users with third parties for marketing, fundraising, advertising, research or similar purposes.

Cookies and Other Tracking Mechanisms

We and third parties such as advertising networks and analytics companies and social media companies use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).

Cookies.  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Pixel tags. Pixel tags are tiny graphics with a unique identifier, similar in function to cookies. But unlike cookies, which are stored on your computer’s hard drive, pixel tags are embedded invisibly on web pages. We may use these, in connection with our Site to, among other things, analyze activities our Services, improve ads, personalize and manage content, and gather usage information about our Sites. We may also use these in HTML emails to, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Do-Not-Track.  Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).

Third-Party Analytics. Our Site may use services operated by third parties, such as Google Analytics, which uses cookies and similar technologies to understand use of the Site and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to, and you can opt out of them by downloading the Google Analytics opt-out browser add-on, available at

Social Plugins. We may use social plugins on our Sites. When you view a Site that contains a plugin, your browser will create a direct link to the third parties’ servers. If you are logged into your social media account, the social media platform will record the visit to your social media account. Please visit the social media platform’s privacy policy for more information.

Third-Party Networks. We may use third parties such as network advertisers to serve advertisements on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for Services or campaigns in which you might be interested. Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), and other tracking technologies to measure the effectiveness of their ads and to personalize content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information, including personal information, about you.

Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (DAA) Consumer Choice Page for information about opting out of interest-based advertising and your choices.

Opting out from one or more companies listed on the DAA Consumer Choice Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA site, your opt out may not be effective. Additional information is available on the DAA’s website at

Third-Party Links

Our Site and Services may contain links to third-party websites. Those websites are governed by their own privacy policies. We are not responsible for their information practices.

Data Transfers

We may transfer the personal information we collect to the United States and other countries, which may have different data protection laws than your country. If we do so, we will transfer the personal information only for the purposes described in this Privacy Policy. When we transfer your personal information to recipients in other countries, we will take appropriate measures to protect that information to the extent required by applicable law.

Retention of Personal Information

To the extent permitted by applicable law, we retain personal information we obtain about you for as long as it is needed for the purposes for which it was collected as described in this Privacy Policy and to comply with applicable laws, resolve disputes, enforce our agreements, and to fulfill regulatory obligations.

Security of My Personal Information

We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite these measures, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Your Choices

To change your e-mail preferences, please use the unsubscribe link in the email or contact us as described below. Please note that we will unsubscribe you from marketing emails; however, we may still contact you for operational purposes.  


Our Services are not designed for children. If we discover that a child has provided us with personal information, we will delete such information from our systems.


If you have questions about our privacy practices, please contact us by writing to us at 4309 Hacienda Dr. Suite 110, Pleasanton, CA 94588, emailing us at [email protected] or calling us at 1-925-401-7441.

Changes to this Privacy Policy

This Privacy Policy is current as of the Effective Date above. We may change this Privacy Policy from time to time, so please be sure to check back periodically. We will post any changes to this Privacy Policy on our Site.